Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.# Teraquant: VoIP UC Infrastucure, Testing, Monitoring - In Cloud or On Premise## Sitemaps
[XML Sitemap](https://teraquant.com/sitemap_index.xml): Includes all crawlable and indexable pages.## Posts
- [Getting Your Calls Answered and Restoring Trust in the Phone Network](https://teraquant.com/getting-your-calls-answered-restoring-trust-phone-network/): Learn why you should engage with Teraquant for Branded Calling solutions, not just Caller ID, and how they repair the trust eroded by STIR/SHAKEN vulnerabilities.
- [OCOM/EOM Adds Analysis over HTTPS Interface, Starting with STIR/SHAKEN](https://teraquant.com/ocsm-add-rest-api-https-analysis/): Learn how Oracle OCOM/EOM Release 6 enhances STIR/SHAKEN analysis by monitoring HTTPS/REST API traffic. Troubleshoot identity headers, attestation, and Verstat.
- [Understanding Custom Headers for Realms in OCOM](https://teraquant.com/understanding-custom-headers-realms-ocom/): Learn how to use custom headers in Oracle OCOM/EOM to define and monitor SIP realms. Isolate traffic, manage multi-tenant networks, and improve troubleshooting.
- [50 Years Legacy of Accurate Audio Analysis](https://teraquant.com/the-rusty-old-red-box/): Discover the 50-year legacy of the "Rusty Old Red Box." Learn how the DSLA provides the industry's most accurate PESQ and POLQA MOS voice quality measurements.
- [Connecting Agentic AI to Voice Networks](https://teraquant.com/connecting-agentic-ai-voice-networks/): Securely route Agentic AI and IVRs through your Enterprise SBC. Teraquant explores Mutual TLS, SIP REFER vs. RE-INVITE, and our 'Plan, Measure, Review' philosophy for HIPAA-compliant AI voice networks.
- [SIP Register Avalanches Occur When You Least Expect and Require Careful Measures to Recover Service](https://teraquant.com/sip-registrar-avalanches-require-careful-measures-recover-service/): RFC 3261 - SIP: Session Initiation Protocol is the core SIP specification which includes the definition of the SIP REGISTER method. This declares the AOR of the user agent to the network and how they may be reached for incoming phone calls.
- [Anatomy of a Microsoft Teams Service](https://teraquant.com/anatomy-of-a-microsoft-teams-service/): This article shows the topology of the Microsoft Teams service and how it contrasts to a normal SIP Trunking service connecting your PBX to the PSTN. The protocol interfaces used are specified.
- [Restoring Trust to the Telephone Network for Rich Communication and Accelerated Prosperity](https://teraquant.com/re-enabling-rich-and-trusted-remote-communication-for-accelerated-prosperity/): This article discusses the extent of fraud initiated with a phone call and how this has caused a catastrophe in trust in our public telephone network and the impact that has on genuine business.
- [Is it Beyond Metaswitch, or After Metaswitch? The Long-Term Value of a Warm, Personable Corporate Culture](https://teraquant.com/is-it-beyond-metaswitch/): Meta (from the Greek μετά, meta, meaning "after" or "beyond").Formerly Data Connection Ltd, the company was founded in 1981 in Enfield, London (where they used to make rifles and motorcycles, as well) and became Metaswitch in 2000.
- [Understanding MCPTT Performance via the Standard 4 KPIs](https://teraquant.com/understanding-mcptt-performance-via-standard-kpis/): This article will explain how to measure the performance of Mission Critical Push To Talk (MCPTT) and how the standards based definitions for the four KPI metrics (Key Performance Indicators) describe this performance. We will also talk about the different interpretations of access time versus grant time. These KPIs are used to measure the performance and responsiveness of MCPTT services End-End in a lab or across networks and place expected thresholds on them to help ensure they allow first responders to clearly and instantly communicate with their colleagues in the heat of an emergency event.Basically the four MCPTT KPI's are:
- [Teraquant Seeks to Restore Trust in our Phone Network Working with CFCA](https://teraquant.com/teraquant-seeks-to-restore-trust-in-our-phone-network-working-with-cfca/): Teraquant rejoined CFCA, having been involved since 2011, in order to take an active part in trying to restore trust in the phone network. We implement STIR/SHAKEN for rural ILEC’s, CLEC’s and Managed Service Providers and see their perspective. We report on the attestation levels of calls throughout the network. We believe we can relay their concerns to others in the industry through CFCA and ensure as STIR/SHAKEN plays out, a fair result to all.
- [SIP Subscribe/Notify – Understanding and Troubleshooting PBX/UC Feature Problems](https://teraquant.com/sip-subscribe-notify/): SIP Subscribe/Notify provides extensions to the Session Initiation Protocol (SIP) "by which SIP nodes can request notification from remote nodes indicating that certain events have occurred" as introduced by the RFC. This mechanism can be used to enable traditional voice applications and enhanced features such as:
- [Keep Control of Costs, Quality & the Ability to Innovate with Multi-Cloud](https://teraquant.com/how-to-stay-in-control-of-multi-cloud/): Your SBC is the single mature element giving you back control of costs, quality, security and innovation routing all communication where you want it with your applied policy.
- [International Revenue Share Fraud (IRSF)](https://teraquant.com/international-revenue-share-fraud-irsf/): International Revenue Share Fraud (IRSF), traffic pumping, and PBX fraud all have a common source, compromised telephony equipment such as PBXs and mailboxes. When this first started with TDM (PRI) PBXs and followed by even more opportunity with IP based PBXs connected to the Internet, fraudsters would find gain access and then pound it for all their worth during the wee small hours of a weekend when perhaps the network is under less manual vigilance. Victims came into the office on Monday morning facing $10s of thousands of fraud from a weekend. Although such events were extremely costly, they exposed themselves with this extremity.
- [Real World Problems Found during SIP Load Testing](https://teraquant.com/real-world-problems-found-during-sip-load-testing/): SIP Load Testing from Teraquant gives you deep diagnostics and reporting on all performance levels (KPIs) and detailed information on voice quality right through including the endpoint and includes root cause analysis on the bottlenecks and mis-configurations. Teraquant SIP Load Testing is easy to implement, in both private cloud and public cloud, scales for the largest of networks, and is low cost.
- [Local Number Portability Signaled over SIP and How to Troubleshoot](https://teraquant.com/local-number-portability-signaled-over-sip-and-how-to-troubleshoot/): The right of telephone subscribers to keep their phone number even if they move across the country was introduced with the Telecommunications Act of 1996. Typically, when a call is made through a telephony switch, the switch determines whether they can route that call based on the called digits directly from the routing table in that local switch, e.g., using the first 6 digits (NPA-NXX) of the 10 digits of the ANSI standard dial plan. In other words, if the destination number is in the routing table of that switch’s database, the call can be routed directly to the destination. This is rarely the case.
- [Anatomy of PEAQ – the Audio Quality Metric](https://teraquant.com/anatomy-of-peaq-the-audio-quality-metric/): Subjective testing involves human beings listening to a few seconds of audio music and making an assessment of the overall quality or the extent to which impairments can be recognized. Within the PEAQ community the difference between the reference file and the test file is called the Subjective Difference Grade (SDG).
- [Understanding Media in SIP Session Description Protocol (SDP)](https://teraquant.com/understand-media-sip-session-description-protocol/): This is one of the most complex subjects to understand when troubleshooting SIP calls. So once you have cracked this subject, you are in the advanced league.
- [Audio Quality Measurement Technologies for Engineering and Manufacturing](https://teraquant.com/audio-quality-measurement-technologies/): Part of the "Can You Hear Me Now" series of practical and time saving tech tips.
- [NAT: The Cause of the 2nd Most Frequent VoIP Problem – How to Understand and Detect it](https://teraquant.com/nat-the-cause-of-the-2nd-most-frequent-voip-problem-how-to-understand-and-detect-it/): NAT is pretty much mandatory if we want to stretch the range of IPv4 addresses to all people on the planet and all the places from where we need access to the net. But it does cause complexities, problems and security vulnerabilities, especially with the large migration to MS TEAMS and other UC.No matter how charming they are, there comes a time when there are too many chefs in the kitchen, pots will start clanging and too many cooks will spoil the broth. It's the same when you have too many NAT devices. One of them will try to be better than the other and step-up to be chief-ALG.
- [MCPTT Standards Require Measuring Mouth to Ear (M2E) Latency](https://teraquant.com/measuring-mouth-to-ear-latency-as-required/): The Mission Critical Push-To-Talk standards call for salient MCPTT KPI’s (Key Performance Indicators) which concisely characterize the performance of a  MCPTT system as experienced by the user. Other measurements required by these standards include speech intelligibility, the PTT Access Time and voice quality (PESQ/POLQA)In this article, we will discuss true end-to-end audio latency or mouth-to-ear latency. It is essential to optimize latency because high latency leads to cold speech, people talking over each other and verbally seeking reassurance that the receiving party is still present and being heard.
- [Discovering the Audio Dynamic Range Delivering the Best PESQ/POLQA MOS Voice Quality Scores](https://teraquant.com/best-pesq-polqa-mos-voice-quality-scores/): The ACSI (American Customer Satisfaction Index updated by University of Michigan) provides a rating of network quality based on customer evaluations of call quality, call reliability (dropped calls), network coverage, and data speed. Call quality (meaning POLQA / PESQ / MOS scores) is still a major factor in determining how consumers rate a cell phone service.
- [The Structure and Technology Behind T.38 Fax Over IP](https://teraquant.com/structure-technology-behind-t38-fax-over-ip/): Fax Over IP (FoIP) sends/receives fax through the IP network rather than through traditional phone lines and utilizes SIP, i.e., the same protocol used for setting up VoIP calls. The popular options for transmitting fax in a VoIP network are using either T.38 fax relay or using G.711 audio codecs as a fall back in case T.38 is not supported by some network elements along the call path. T.38 devices use standard call setup protocols to negotiate the T.38 call, e.g., H.323, SIP and MGCP.
- [The Impact of Anti-RoboCall (STIR/SHAKEN) on Enterprise Businesses and Their Call Centers](https://teraquant.com/the-impact-of-anti-robocall-stir-shaken-on-enterprise-businesses-and-their-call-centers/): If your business uses a call center to connect with consumers — on any front — you should care about the impact Anti-RoboCall/STIR/SHAKEN has on your call center client and your relationship with your service provider. There now exists a danger that outbound calls from enterprise will be dropped from September as a result of the Robocall Mitigation Plans mandated by via the FCC submitted by ALL carriers in June, this year.
- [Why Voice Testing Matters – How to Ensure an Enjoyable and Productive Experience for Remote Office and Work From Home (WFH) Users](https://teraquant.com/why-voice-testing-matters/): We all now know how important our conferencing services are. Unified Communication as a Service (UCaaS) has taken the world by storm, especially after the pandemic escalated a company’s need to work remotely while ensuring business communications wouldn’t be disrupted.But which conferencing platform performs better than another? And how can IT teams create a testing environment that accurately evaluates the effectiveness of one conferencing platform over another? To determine this, Teraquant teamed up with the Tolly Group, an independent third-party test laboratory to do some private research.
- [Local Number Portability and How to Troubleshoot](https://teraquant.com/local-number-portability-and-how-to-troubleshoot/): The specific database query made by the local originating switch uses a part of the SS7 protocol suite known as TCAP (Transaction Capability Access Part). This is a simple query response protocol. The application layer protocol supporting Local Number Portability in North America is IN/AIN, a Bellcore standard protocol. The IN/AIN protocol is encapsulated by the SCCP protocol transported which rides over TCAP protocol.
- [How to Ensure Your UC Services give Crystal-clear Voice Experience at Busy Hour when Reaching Full Capacity](https://teraquant.com/voice-load-testing/): These call centers process millions of calls each day, and they fluctuate for any variety of reasons. For example, call rates of five times normal busy hours during the start of an open enrollment for health insurance renewal are typical. Call centers are complicated systems functioning 24x7 and are vital to the growth and loyalty of the customer base. These organizations are determined to maximize customer service level and experience by:
- [Troubleshooting Encrypted SIP Signaling using Teraquant TQdecrypt](https://teraquant.com/troubleshooting-encrypted-sip-signaling/): As encrypted voice becomes more prevalent using TLS connections, complexities are increasing, implementation deficiencies are appearing and are having an impact on your services. The processor intensive functions of the encryption and decryption processes are showing up bottlenecks in your systems. The vast array of configuration options presents a challenge to ensure uniformity and interoperability between you and your customers and your various vendors.
- [How to Isolate & Troubleshoot One Way Audio on VoIP](https://teraquant.com/one-way-audio-voip/): Anybody working with VoIP has come across the dreaded one-way audio complaint. As a matter of fact, it is the third most frequent problem related to VoIP/UC in modern day telephony network services. However, as soon as you have isolated exactly the root cause of the problem in your network, you can ensure that it never happens again.
- [Optimizing Bulk IP Address Handling in OCOM](https://teraquant.com/optimizing-bulk-ip-address-handling-ocom/): OCOM can handle devices with thousands of IP addresses, but needs a helping hand when doing so. So how do we do this?
- [Session Description Protocol (SDP) Negotiation with Examples](https://teraquant.com/session-description-protocol-negotiation-examples/): In a previous article, we took a look at the main features and how to understand the SDP, which is an inherent add on to SIP and carries a description about the media offered.
- [Understanding Media in SIP Session Description Protocol (SDP) – Original](https://teraquant.com/understand-media-sip-session-description-protocol-original/): This is one of the most complex subjects to understand when troubleshooting SIP calls. So once you have cracked this subject, you are in the advanced league.
- [What does Concorde have to do with Troubleshooting VoIP](https://teraquant.com/concorde-troubleshooting-voip/): Understanding and trusting your tools is the first step to ensuring everything works as expected.
- [Finding Common Threads in Service Level Anomalies using Big Data Analytics – Voice Quality](https://teraquant.com/finding-voice-quality-anomalies/): Part of the "Can You Hear Me Now" series of practical and time saving tech tips.
- [Bad Voice Quality on VOIP Network? Try This](https://teraquant.com/troubleshooting-voip-calls-with-bad-voice-quality/): Nobody wants poor voice quality, but not everybody has the time or wherewithal to troubleshoot intermittent quality issues on their VoIP networks.
- [What Does MOS Tell You About Your VoIP Service Quality?](https://teraquant.com/what-does-mos-tell-about-voip-service-quality/): Part of the "Can You Hear Me Now" series of practical and time saving tech tips.
- [Finding and Troubleshooting Failed VOIP Calls](https://teraquant.com/finding-and-troubleshooting-failed-voip-calls/): Part of the "Can You Hear Me Now" series of practical and time saving tech tips.
- [Perfect Visibility and Assurance for your Services as they go into the Cloud](https://teraquant.com/cloud-services-visibility-assurance/): Navigating blind through your network when moving applications to a public cloud or hybrid environment is a hazardous experience for network engineers. Moving to the cloud reduces costs and increases and convenience but compromises control. How can you retain this control during the treacherous cloud on-boarding maneuver when business Ops must have seamless continuity?
- [What are the Best SD-WAN Network Solutions for Unified Communications?](https://teraquant.com/sd-wan-solutions/): Communication services in 2020 need powerful SD network solutions for unified communications. Learn more about the best SD-WAN solutions for your needs.
- [How an Enterprise Session Border Controller Reduces Risk for Call Centers](https://teraquant.com/how-sbcs-reduce-call-center-risk/): Call centers require proper communication networks. They need a tool to keep all messages safe and prevent signal problems. One of the best options for increasing security and call quality is installing an enterprise session border controller. These tools work like a firewall, allowing businesses to regulate what signals their network receives. Read our guide to enterprise session border controllers to discover what they are, why your call center needs one, and where to get the best one.
- [SD-WAN from your Laptop](https://teraquant.com/sd-wan-from-your-laptop/): With more than 2 million people affected by the Corona virus worldwide (as of this writing), companies have been forced to send their employees home to work remotely. If your company is among those with remote workers, you have probably defaulted to VPN to ensure security and privacy over the Internet.
- [Finding and Troubleshooting Dropped VOIP Calls](https://teraquant.com/finding-and-troubleshooting-dropped-voip-calls/): Part of the "Can You Hear Me Now" series of practical and time saving tech tips.
- [Voice and Video Will Overload Your VPN Concentrator and Firewall. Session Border Controllers are the Right Way to Connect Remote Workers to Real-Time Services](https://teraquant.com/session-border-controllers-are-the-right-way/): A SIP-capable device, such as a Session Border Controller (SBC), is specifically developed for enterprise telecommunication assets. Designed for voice and video applications, SBC:
- [Why Robocall Mitigation for Communication Services Is Essential](https://teraquant.com/robocall-mitigation/): Now, you're legally required to have robocall mitigation measures in place. In April 2020, the FCC will introduce new anti-fraud regulations. One result of this is that VoIP providers need to introduce the STIR and SHAKEN protocols to prevent VoIP fraud.## Pages
- [BCID Service Offering](https://teraquant.com/bcid-service-offering/): var eventMethod=window.addEventListener?"addEventListener":"attachEvent",eventer=window,messageEvent="attachEvent"==eventMethod?"onmessage":"message";eventer(messageEvent,function(e){if(e.origin=='https://embed.calculoid.com'){if(e.data.startsWith("height;")){document.getElementById("calc-70467").style.height=e.data.split("height;")+"px"}else if(e.data.startsWith("url;")){window.location.href=e.data.split("url;")}}},!1)
- [RoboCalls—The Gateway to Ransomware Attacks](https://teraquant.com/robocalls-the-gateway-to-ransomware-attacks/): For practical details on the STIR/SHAKEN mechanism, see SIP Header Details on the STIR/SHAKEN Mechanism.So the STIR/SHAKEN mechanism is in place as mandated by the Traced Act.
- [SIP Header Details on the STIR/SHAKEN Mechanism](https://teraquant.com/sip-header-details-stir-shaken-mechanism/): Here's how the verstat token looks inside the SIP when a caller is certified to be who they claim to be:
- [Straightfoward Measures to Maximize Your Outbound Call Answer Rate](https://teraquant.com/straightforward-measures-maximize-your-outbound-call-answer-rate/): Unfortunately, there are some branded calling services out there that can easily be spoofed.
- [The Basics of Connected TV](https://teraquant.com/basics-connected-tv/): Connected TV is TV connected over the Internet. This would be as opposed to cable TV—connected over proprietary cable networks—and Free-to-Air, which is the traditional broadcast TV captured by an antenna.
- [Don’t Let Spam Labels Misrepresent You](https://teraquant.com/dont-let-spam-labels-misrepresent-you-post-survey/): Please enter up to 3 of your OUTBOUND numbers to see how they are presented to your patients and clients. We will then reach out to schedule 20 minutes with you to review the results.
- [Restoring Trust in Patient and Customer Communication](https://teraquant.com/restore-trust-patient-customer-communication/): We are all becoming more suspicious a call may not be from that shown by the Calling-Name. The call may be from a nuisance RoboCaller telemarketer. More seriously, the call may be vishing from a fraudster soliciting private information through social engineering to enable them to defraud you, your family or your company.
- [Could This be the Reason Clients Don’t Answer Your Calls](https://teraquant.com/could-this-be-reason-clients-dont-answer-your-calls/): Did you know ~25% of your outbound calls may be displaying with Spam or Scam labels or are blocked on wireless devices, regardless of the carrier?
- [Keep Your Content Riveting and Binge-worthy](https://teraquant.com/keep-your-content-riveting-binge-worthy/): Fresh content, and Relevant Ad Insertion:
- [Growing Ad Revenue Potential](https://teraquant.com/growing-ad-revenue-potential/): Typically, OTT subscribers will turn on to Apple TV, Nvidia Shield TV, YouTube, Roku or another homepage.
- [The New TV Viewing Experience](https://teraquant.com/new-tv-viewing-experience/): Subscription TV is in decline and has never been profitable for you. But Free/FAST TV is growing exponentially.
- [Check Your Phone Numbers for Free!](https://teraquant.com/check-your-phone-numbers-for-free/): "*" indicates required fields
- [Service Assurance and Troubleshooting for Microsoft Teams](https://teraquant.com/solutions/voip-sip-monitoring/service-assurance-and-troubleshooting-for-microsoft-teams/): Microsoft Teams has had many major outages, for example on November 25 and December 9 of 2024. In addition, many features don’t work depending on which Endpoint you are working from: Windows, Apple Mac, web browser or Teams App. Microphones don’t activate; configurations disappear; lines go out of service; etc, etc.
- [High Value Service for the New Rural Broadband Networks](https://teraquant.com/high-value-service-for-new-rural-broadband-networks/): Do you as a rural Telco/CLEC/ISP prefer to offer your own branded services, tailored towards the needs of your local community? Would you prefer to host your own platform, rather than resell the brand of major global tech corporates?
- [Events](https://teraquant.com/events/): Upcoming Events 1 Hour Complimentary Webinar Keep Control of Costs, Quality & the Ability to Innovate with Multi-Cloud July 18th, 2023  |  2pm Eastern/11am Pacific
- [Reynolds Telephone Company Thanks Teraquant for Telephony Architecture Simplification](https://teraquant.com/press-releases/reynolds-thanks-teraquant-for-telephony-architecture-simplification/): Teraquant, the leader in design and implementation of UC networks (which always have User Experience and Service Assurance monitoring built-in) today welcomes the thanks expressed by Reynolds Telephone Company for proposing a high impact design improvement to their Voice Telecom network.This change completely removed legacy SS7/TDM and gateways from Reynolds network, vastly simplifying the network topology, reducing vendor support costs, and the effort required to operate the network.
- [Strong Benefits to Vendor Independent Service Provisioning](https://teraquant.com/solutions/vendor-independent-service-provisioning/): Teams, leveraging Microsoft’s massive Windows desktop installed base, is one of many cloud-based Unified Communications platforms. Others include Webex, Zoom, RingCentral, etc. In addition, most telcos and managed service providers have their own on-premises local office installed facilities from multiple vendors such as Ribbon, Oracle Communications and Metaswitch (now Microsoft).
- [Updating OCSM CSV Settings](https://teraquant.com/ocsm-updating-csv-settings/): To update the export limit for CSV files in OCSM, please follow the procedure below.
- [MultiDSLA](https://teraquant.com/solutions/speech-quality-testing/multidsla-3/): MultiDSLA is the most accurate measurement system for Voice Quality Testing and voice End-User Experience Assessment and accordingly is used by most leading voice/UC organizations worldwide as the reference measurement for applications ranging from mobile to edge technology development to network operations.
- [Excellent MCPTT Voice Quality Testing](https://teraquant.com/solutions/voice-audio-quality-testing/mcptt/): Mission Critical Push To Talk (MCPTT) is the vital service used regularly by first responders worldwide to quickly keep in touch. MCPTT service is delivered over 4G/LTE networks and provides conferencing through Push to Talk (PTT). In order to prove and verify essential performance of the new MCPTT service operated over FirstNet and other 4G/LTE networks for emergency workers, the Public Safety Communications Research (PSCR) agency, a part of the Department of Commerce, has specified four Key Performance Indicators (KPIs).
- [Reference Audio Files](https://teraquant.com/solutions/voice-audio-quality-testing/reference-audio-files/): We suggest using a library of music files that provides good results for PEAQ and that can be used repeatedly to provide consistent results ensuring that changes in the values reflect only changes in the quality of the Device Under Test (DUT).
- [Signal Analysis Concepts](https://teraquant.com/solutions/voice-audio-quality-testing/signal-analysis-concepts/): Signals of any kind (audio or radio frequency – communications or radar) are normally characterized using quantities like frequency response and amplitude as displayed on a spectrum analyzer and a time varying signal versus amplitude such as displayed on an oscilloscope.
- [Voice & Audio Quality Testing](https://teraquant.com/solutions/voice-audio-quality-testing/): Teraquant has been Malden’s partner in the USA and Canada since 2005. Bringing 23 years of experience in speech quality assessment, we work closely with our many customers to ensure that Malden’s accuracy and excellence is made available to your wide range of voice and audio test needs.
- [Teraquant Just Published the Ultimate “No Fluff” Guide to Media in SIP Session Description Protocol (SDP)](https://teraquant.com/guide-on-troubleshooting-sip-sdp/): When a SIP network has issues with one-way audio or experiences calls that fail entirely, time is of the essence. The longer it takes to fix the root of the problem, the more it’s going to cost the company. Without the ability to make outgoing calls or accept incoming calls, operations are essentially stalled.Put another way, you don’t have time to browse dozens of articles on SIP SDP errors to find a solution. Thankfully, you may be able to find everything you need on Teraquant’s blog. The guide opens with a detailed description of codec negotiation and then dives into troubleshooting all the most common issues. There’s also a handy FAQ section at the end of the post, so you don’t have to search elsewhere if you’ve got a question.
- [Teraquant Awarded ‘Most Promising Unified Communication Solutions 2022’](https://teraquant.com/press-releases/teraquant-awarded-most-promising-unified-communication-solutions-2022/): Teraquant’s philosophy is, “to improve something, you must first measure it.” That's where their "Instrumented Edge" comes in to play. It includes bench marking, proactive KPI measurement, and security monitoring. Richard Jobson, Founder and President of Teraquant states “Our goal is to troubleshoot issues that weight down client's critical operations instantly." Clients can then take proactive actions to resolve the issues.Teraquant is renowned for ensuring voice quality monitoring, service assurance, and analytics. The company bundles these capabilities into Call Centers (UC) and secure edge/software-defined networking (SDN) implementations, whether on-premises, public or private cloud. Teraquant's extensive range of communications solutions come with real0-0time SIP and installed network monitor that helps deploy UC initiatives right th first time and can manage performance in operations, thereby reducting costs and ensuring the best quality of experience (UX). Today, as a certified Oracle Cloud Service Provider, Teraquant is brought in by large VARs to implement their client's UC Cloud migration.
- [Profile](https://teraquant.com/profile/)
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- [Teraquant Corporation Recognized for Delivering Customer Success with Oracle Cloud](https://teraquant.com/press-releases/teraquant-recognized-for-oracle-cloud-customer-success/): Teraquant, a member of Oracle PartnerNetwork (OPN), today announced it has achieved Service Expertise in the Cloud Service Track. Teraquant can now setup Oracle Session Border Controller (SBC) and Oracle Enterprise Communications Broker (ECB) on Oracle Cloud Infrastructure (OCI) globally.
- [Free Call and STIR/SHAKEN Reports](https://teraquant.com/cdr-upload/): Note, if you are running OCSM release 5.0 or newer, you will be able to set this as high as 500,000; if you are taking advantage of our free report offer, we request you limit the export to 100,000.
- [Pioneer Telephone Cooperative Selects Teraquant as Voice Service Assurance Partner](https://teraquant.com/press-releases/pioneer-telephone-cooperative-selects-teraquant-as-voice-service-assurance-partner/): Teraquant, the leader in User Experience Service Assurance for UC networks, today announced they have entered into an agreement with Pioneer Telephone Cooperative of Kingfisher Oklahoma to enhance their Voice Service Assurance capabilities, allowing rapid troubleshooting, proactive monitoring of performance, Quality of Experience (QoE), and responsiveness to customers.
- [Endeavor Communications Selects Teraquant as SBC Partner](https://teraquant.com/press-releases/endeavor-communications-selects-teraquant/): Teraquant, the leader in User Experience Service Assurance for UC networks, today announced that it has entered into an agreement with Endeavor Communications to enhance the performance and quality of their GigTel UCaaS service with new carrier-class SBC’s from Oracle Communications (formerly Acme Packet).
- [Press Releases](https://teraquant.com/press-releases/): 2023 Press Releases Reynolds Telephone Company Thanks Teraquant for Telephony Architecture Simplification Boulder, Colorado – February 15, 2023 2022 Press Releases Teraquant Just Published the Ultimate “No Fluff” Guide to Media in SIP Session Description Protocol (SDP) Boulder, Colorado – July 18, 2022 Teraquant Awarded Most Promising Unified Communication Solutions 2022 Boulder, Colorado – June 20, 2022 Teraquant Corporation Recognized for Delivering Customer Success with Oracle Cloud Boulder, Colorado – May 6, 2022 2021 Press Releases Pioneer Telephone Cooperative of Kingfisher Oklahoma Selects Teraquant as Voice Service Assurance Partner Boulder, Colorado – November 30, 2021 Teraquant Becomes First Oracle Communications OEM to Achieve Oracle Certified Cloud Infrastructure Professional Associate Boulder, Colorado – November 24, 2021 Endeavor Communications/GigTel Selects Teraquant as SBC Partner Boulder, Colorado – September 9, 2021
- [SIP Service Loss/Registration Flaps](https://teraquant.com/solutions/voip-sip-monitoring/sip-service-loss-registration-flaps/): The detection of loss of service may not be limited to impairments other than loss of a valid SIP registration and may not be triggered by a single event. Rather, it can be due to the absence or lapse of the number of mechanisms.
- [STIR/SHAKEN Analysis & Troubleshooting](https://teraquant.com/solutions/voip-sip-monitoring/stir-shaken-analysis-troubleshooting/): Are Robocalls causing you unnecessary costs, a drain on your resources and distraction from company productivity?
- [SIP Service Assurance as a Service](https://teraquant.com/cloud-based-analytics-testing-services/sip-service-assurance-as-a-service/): For many businesses, bringing SIP (Session Initiation Protocol) into their telecom infrastructure starting with SIP trunks helps support their communication standards and vendor independence — especially if they rely on voice or video calls over the internet.
- [KPI Reporting as a Service](https://teraquant.com/cloud-based-analytics-testing-services/kpi-reporting-as-a-service/): Your business plans for financial success thanks to extensive reporting — identifying growth, developing forecasts, and tracking progress by identifying trends. At Teraquant, we offer your telecoms team critical data about your infrastructure’s performance so that you can develop strategies for successful customer communications.
- [Powerful Load and Stress Testing as a Service](https://teraquant.com/cloud-based-analytics-testing-services/load-and-stress-testing-as-a-service/): If you’re concerned your telecom infrastructure (either in-house or in-cloud) is right-sized to support your maximum number of calls at busy hour, load and stress testing are critical to discover the limits and bottlenecks of your network’s capacity.
- [Cloud-Based Testing and Analytics Services](https://teraquant.com/cloud-based-analytics-testing-services/): As online communication continues to merge websites, apps, and voice, and work from home becomes permanent, cloud-based communications has become crucial to businesses of all sizes. From talking to customers on sales calls to internal telecom, companies cannot afford to have unreliable communication technology. With testing and analytics services, get the answers you need straight away.
- [Quality Proactive VoIP Monitoring as a Service](https://teraquant.com/cloud-based-analytics-testing-services/audio-voice-quality-proactive-monitoring-as-a-service/): In short, proactive audio voice quality testing allows you to predict when quality issues will impact quality and experience between your company and your customers and fix prior to it causing the damage. Our service gives you the answers without worrying about how to install test harnesses to get them. With remote work becoming more critical in an evolving digital era, it’s important that communication remains clear throughout your organization.Here’s a taste of what you can expect from our audio voice proactive monitoring, and how that proactive monitoring can benefit your business:
- [Powerful Telecom Data Analytics as a Service](https://teraquant.com/cloud-based-analytics-testing-services/telecom-data-analytics-as-a-service/): With so much unstructured data produced daily, big data analytics-as-a-service is essential to help sift through the data in order to create meaningful insights for a telco network operations. This can help telecom, Enterprise and call center /BPO companies improve their customer experiences or user experiences by pinpointing comparative data versus industry expectations.
- [Contact Us](https://teraquant.com/contact/): This page is for product and service inquiries; if you need technical support, please use this page instead. Thank you!
- [MultiDSLA Demo](https://teraquant.com/solutions/speech-quality-testing/multidsla/multidsla-demo/): MultiDSLA | Request Demo Name* First Last Email* Phone*What is your device under test?* How important is voice quality to give your product competitive advantage?*Not ImportantModerately ImportantImportantVery ImportantMission CriticalHow often do you release new software updates? How much does it cost to upgrade your product in the field versus testing and getting it right in the lab first time Prior to shipment?*How much time do your customers spend in lost productivity while waiting for good quality audio to be restored? Conference calls saying "Can you hear me now?"*Small Amounts Of TimeModerate Amounts Of TimeLarge Amounts Of TimeCAPTCHA
- [Analog & Cellular Nodes](https://teraquant.com/solutions/speech-quality-testing/multidsla/analog-cellular-nodes/): DSLA Node is used for testing involving cellular phones, desk phones, analog (POTS) phone lines, ATA's, PC sound cards (for soft phones), and audio streaming devices.
- [IDSM & TDM Nodes](https://teraquant.com/solutions/speech-quality-testing/multidsla/idsm-tdm-nodes/): ISDN BRI and PRI/E1/T1 nodes consist of PCI/PCIe cards and a Windows client application.
- [VoIP & VoLTE Nodes](https://teraquant.com/solutions/speech-quality-testing/multidsla/voip-volte-nodes/): VoxPort Packet (VPP) is a new generation SIP end-point providing VoIP signal generation and measurement capabilities within the IP domain or between the IP domain and the analog domain.
- [MultiDSLA](https://teraquant.com/solutions/speech-quality-testing/multidsla/): MultiDSLA is the most accurate measurement system for Voice Quality Testing and voice End-User Experience Assessment and accordingly is used by most leading voice/UC organisations worldwide as the reference measurement for applications ranging from mobile to edge technology development to network operations.
- [Glossary](https://teraquant.com/glossary/): Search:
- [Blog](https://teraquant.com/blog/)
- [About Us](https://teraquant.com/what-we-do/): Never miss another customer interaction or conference call. No more dropped calls.Crystal clear connection every call. Increase customer experience & enhance voice communications.Allow privileged access to remote workers while keeping unwanted people out of your network.Always know that your calls with customers are confidential & uncompromised.Maintain PCI compliance for all your workers, not just those in the office.Optimized & uniformed IT equipment and setups ensure lowest price without compromising quality.
- [Proactive SIP and Media Quality Testing](https://teraquant.com/services/managed-services/proactive-sip-and-media-quality-testing/): Simple on-Demand or Scheduled Testing of Enterprise Voice/UC Services & Features Future Proof your SIP Trunking implementations Test for scalability Test all required Features & Functionality prior to Ops Effortlessly Test all changes SIP Active Testing UC Service verification Regression testing SLA verification Service Availability Load Testing PESQ, POLQA, MOS Feature Testing including: TNT Transfer IVR Anti-Robo call detection STIR verification
- [Professional Services](https://teraquant.com/services/professional-services-temp/): Teraquant professional service packages are designed to support your VoIP UC & edge WAN network transition needs. We strategically define what is needed and which products meet the needs. Then we develop a tactical implementation and support plan. Our Professional Service offerings include:
- [Session Border Controllers](https://teraquant.com/services/professional-services/session-border-controllers/): Designed to support your VoIP UC network transition needs, Teraquant assesses what is needed, which product(s) satisfies your needs and then implements, configures and migrates your network and builds your IT services.
- [Enterprise Voice/UC](https://teraquant.com/services/training-services/enterprise-voice-uc/): When you and your team(s) need to understand all SBC/ECB concepts – from a basic overview of SIP telephone calls to SBC deployment and operations – Teraquant’s training packages deliver a custom-defined syllabus.
- [VoIP Monitoring](https://teraquant.com/services/support-services/voip-monitoring/): When you’re experiencing an issue that you can’t resolve on your own, Teraquant troubleshoots any problems in your environment, on your hardware, or connecting with other vendors’ devices.
- [Session Border Controllers](https://teraquant.com/services/integration-services/session-border-controllers/): Employees working from home want to experience close collaboration with their colleagues when connecting their Windows PCs to Microsoft TEAMS and, in turn, to the Public Switched Telephone Network (PSTN).
- [Session Border Controllers](https://teraquant.com/services/implementation-services/session-border-controllers/): Unsure about the capabilities you need in your SBC and how to implement them? Teraquant helps you prioritize the features you should deploy so you enhance the customer experience and reduce costs.
- [Monitoring, Reporting and KPIs](https://teraquant.com/services/managed-services/monitoring-reporting-and-kpis/): What service levels and call quality has your enterprise been supporting over the past month, is it degenerating or improving and how is it overall impacting the length of time and experience your customers spend interacting with your company. Overall voice quality and video quality can be an indicator of productivity. If you see a reduction in enterprise voice quality from month to month, you can predict enterprise operationalization efficiency and loss of business revenue.
- [SIP/VoIP Monitoring and Fraud Protection](https://teraquant.com/services/managed-services/sip-voip-monitoring-and-fraud-protection/): When you’re need help troubleshooting diagnostics, monitoring service quality and performance metrics, consider Teraquant’s Managed Services packages. They include delivery of measurements and reports containing KPIs and analysis as per your requirements.
- [Session Border Controllers](https://teraquant.com/services/managed-services/session-border-controllers/): Teraquant offers a variety of managed service packages to provide you with expert advice troubleshooting specific operational problems. We assist you with:
- [Training Services](https://teraquant.com/services/training-services/): SBC Training Services may be delivered remotely over web conferencing or on-site (travel, accommodation and subsistence costs apply for on-site training).
- [Who We Are](https://teraquant.com/who-we-are/): Our focus is to empower our clients to measure performance at the service layer and give visibility between network devices. This approach ensures you implement UC and SDN services right the first time, avoid expensive vendor dependencies, and helps motivate your support folks to manage your IT services proactively with KPIs and alerts, and troubleshoot all problems rapidly, thus reducing operational costs.Teraquant is headquartered in Boulder, Colorado with offices in Colorado Springs. Established in 2001, we are employee-owned and have no external investors. On average, we bring about 30 years of experience in the IT industry each. We exist to empower our customers to build real-time services/UC using their own infrastructure, and we are here to help you as much or as little as you need. We bring solutions for next-generation infrastructure and predictive analytics to Voice/Video/UC service delivery for communication service providers and enterprises. We help you architect, implement and maintain your solution.
- [Support Services](https://teraquant.com/services/support-services/): We offer Support Services for the following Solutions/Products. Click on the buttons below to learn more.
- [Integration Services](https://teraquant.com/services/integration-services/): We offer Integration Services for the following Solutions/Products. Click on the buttons below to learn more.
- [Implementation Services](https://teraquant.com/services/implementation-services/): Governed by a detailed Statement of Work (SoW) describing the scope of work that Teraquant agrees to deliver to you, Implementation Services can be delivered on-site or remotely.
- [Managed Services](https://teraquant.com/services/managed-services/): Teraquant Managed Services are delivered from the cloud or installed on customer premises and managed by Teraquant specialists. They are designed to provide instant service to communications service providers (CSP’s) and corporate enterprises backed by the technical interpretation by experts. They range from the scheduled delivery of end-of-month reports to detailed analysis of complex problems derived from Data warehousing of customer, data records, billing information, customer provisioning systems, databases and disparate network elements including VoIP endpoint administration systems, GPS and other data sources.
- [Garland Technology](https://teraquant.com/partners/garland/): Teraquant is a SIP specialist offering cost effective communication infrastructure with advanced real-time network monitoring for VoIP and UC networks. We recommend Garland Tap and Filtering Aggregator products to keep your network running 24/7 and for monitoring real-time data without false errors under heavy traffic loads:
- [The 8 Most Common VOIP Fraud Types](https://teraquant.com/solutions/voip-sip-monitoring/voip-fraud/): VOIP Fraud Accounted for over $50 billion in losses last year alone. Although VOIP Phones traditionally save providers money & resources, VOIP Fraud Attacks can cause considerable damage and financial loss if not monitored & detected at the source.
- [E-SBC for Enterprise](https://teraquant.com/solutions/sbc/e-sbc-for-enterprise/): The Enterprise SBC or E-SBC you choose is critical to real-time video and voice services. These services are mission-critical for business and service assurance. Voice must meet the 99.999% availability threshold. Dropping any call is unacceptable and the audio listening experience must be impeccable or you can loss valuable information that will reduce selling opportunities and/or cause support frustration. While increasingly video is becoming critical to daily needs in customer support, sales and operations.
- [PRI/SS7 Monitoring & Analysis](https://teraquant.com/solutions/pri-ss7-monitoring-analysis/): Discuss Your Requirements
- [Packet Brokers & TAPs](https://teraquant.com/packet-brokers-taps/): In order to establish a monitoring program that includes network analysis, application performance and acceleration, intrusion prevention, data loss protection, encryption/decryption offloading and other specialized services, numerous appliances may be required. Taps and Aggregators give access to the network traffic and help enterprise networks and cloud service providers manage the panoply of appliances that are required for robust monitoring.Taps and Aggregators provide the physical access at port level required for connections into monitoring appliances but that is only the beginning. Intelligent features like filtering and port mapping ensure that the right information is sent to the right appliance. Access ports are protected from unauthorized access and fail-over features help maintain network operation when appliances lose power or are out of service. Taps and Aggregators also allow safe removal of redundant data through Deduplication. Not all traffic that flows through a Network Packet Broker or Aggregators is useful – some data may be duplicated. To save time and processing power, duplicate packets and other redundant data can be removed before reaching monitoring and security tools. During this process it’s imperative that relevant original data isn’t accidentally dropped. Additionally, having a network TAP working alongside your Packet Broker provides the first layer of network visibility. So in 2017, The Rolling Stones might now be singing, “Hey! You! Get on my cloud” – but only if they have good access traffic control implemented, as well as good security.
- [Speech Quality Testing](https://teraquant.com/solutions/speech-quality-testing/): Interested in the DSLA Speech Quality Testing Platform, with POLQA, PESQ and MOS?
- [Independent 3rd Party Provisioning & Orchestration](https://teraquant.com/solutions/broadsoft-portals/): Coming soon.
- [VOIP Monitoring](https://teraquant.com/solutions/voip-sip-monitoring/): Coming soon.
- [SBCs For Any Size Enterprise](https://teraquant.com/solutions/sbc/): We provide secure Session Border Controllers (SBCs) for any size business or network.
- [Request Video](https://teraquant.com/request-video/): Please provide the following information. Once complete, we will forward you to the video.
- [SBC and SBC Clusters for CSPs](https://teraquant.com/solutions/sbc/csp-4/): The most successful Communication Service Providers are always looking for ways to reduce network complexity and simplify change management. Effective SBC interconnect management is needed on any multi-tenant VoIP network. Industry leaders accomplish this with a Subscriber-Aware Load Balancer (SLB) or Session Router (SR) working with SBCs. This approach is much more effective than using out dated interconnect setups. These SLB and SR solutions work with many software and hardware SBC product options. And services from Teraquant ensure they work as needed.
- [VoIP Network Reporting](https://teraquant.com/solutions/voip-network-reporting/): Teraquant’s Voice Over IP network-reporting platform is able to report the usage and the Quality of Service delivered by a VoIP/LTE network. As a CDR-based voice network reporting system, it collects CDR data from your network equipment or from Oracle’s COM/EOM.
- [SIP Monitoring VoIP for Telco CSPs](https://teraquant.com/solutions/voip-sip-monitoring/sip-monitoring-csp/): SIP monitoring is made easy with Oracle Communications Operations Monitor (Oracle OCOM) formerly Palladion. It enables Communications Service Providers (CSP)’s to efficiently and securely deploy IP networks, reduce operational costs, increase user satisfaction, and prevent voice fraud. Oracle OCOM is the industry’s premier real-time VoIP monitoring tool for assessing VoIP issues and works with any vendor's VoIP and UC infrastructure. It is the complete solution for UC service assurance and is lower cost than other tools that have a fraction of its functionality. OCOM reduces your VoIP and UC operations costs by 37%, typically giving you an ROI of 3–4 months.
- [VoIP Monitor for Enterprise](https://teraquant.com/solutions/voip-sip-monitoring/enterprise/): VoIP and UC monitoring is made easy with Oracle Enterprise Operations Monitor (Oracle EOM) formerly Palladion. It enables enterprises to efficiently and securely deploy IP networks, reduce operational costs, increase user satisfaction, and prevent voice fraud. Oracle EOM is the industry’s premier real-time VoIP monitoring tool for assessing VoIP issues with any vendors UC system. It is low cost and it reduces your costs for service assurance with a typical ROI of 3–4 months.
- [Unified Communications Solutions](https://teraquant.com/): Over 21 Years of Serving Leading Telecom & Business Enterprises
- [Support](https://teraquant.com/request-support/): This page is for technical support requests; if you have an inquiry about Teraquant products and services, please use this page instead. Thank you!
- [Frafos ABC SBC](https://teraquant.com/partners/frafos-abc-sbc/): Teraquant installation and training for the Frafos ABC SBC is customized to meet specific customer needs.
- [Opale Systems](https://teraquant.com/partners/opale/): Teraquant is the foremost expert on POLQA and PESQ perceptual voice quality testing, and MOS in North America. We partner with Opale Systems (formerly Malden Electronics Ltd) to make accurate measurements in the lab, bringing those measurements to the field and drive testing. We also analyze speech quality in operational networks, in enterprise networks and for service providers, drilling down to determine the root cause. We collaborate closely with research labs worldwide working on next-generation voice quality and intelligibility standards.
- [Oracle](https://teraquant.com/partners/oracle/): Teraquant’s elite bundle of Oracle add-on products along with its advanced professional engineering services and standards-based POLQA voice quality testing will maximize your Oracle investment.
- [Teraquant](https://teraquant.com/partners/teraquant/): Teraquant is your SIP expert. We will ensure you can efficiently transition to an IP-enabled environment for real-time communications services. For example, we can shorten the time it takes to transition to low-cost SIP trunks, while ensuring total security and reliability is achieved for optimized ROI. Teraquant’s roots come from test and measurement so quality is measured, benchmarked and assured.
- [Partners](https://teraquant.com/partners/)
- [Robocall & Fraud Prevention](https://teraquant.com/solutions/voip-sip-monitoring/robocall/): Teraquant’s hosted solution for robocall mitigation and fraud prevention utilizes machine-learning. These hosted solutions delivers a secure, comprehensive and reliable framework, easily and non-intrusively implemented at a fraction of the cost you would see from your infrastructure vendor. Our fraud prevention has been used by service providers for years. If most of your voice telephony services are legacy TDM, please call us to learn how easily you can meet your FCC commitments and at the same time add value to your customers for much less than you might think.
- [Enterprise Communications Broker](https://teraquant.com/solutions/sbc/oracle-ecb/): Discuss Your Requirements
- [Monitoring Encrypted SIP Communications](https://teraquant.com/solutions/voip-sip-monitoring/encrypted-sip-monitoring-voipdecrypt/): The use of encrypted SIP (Voice) packets is on the rise. This is driven by the ever increasing need for security and growing demands for Unified Communication networks that are increasingly utilizing encryption. New UCaaS systems such as MS Teams do not provide unencrypted voice. They only provide TLS encrypted voice. TQdecrypt is a software product that decrypts TLS and RTP encrypted voice packets. It’s designed to scale with your needs and it works with any SBC and any SIP Monitor. We focus on ensuring that it is effectively deployed and working with a SIP Monitor in your UC Network.
- [Active Testing Services](https://teraquant.com/solutions/speech-quality-testing/active-testing-services/): Teraquant has been Malden’s partner in the USA and Canada since 2005. Bringing 23 years of experience in speech quality assessment, we work closely with our many customers to ensure that Malden’s accuracy and excellence is made available to your wide range of voice and audio test needs.
- [Solutions](https://teraquant.com/solutions/): We have been a leading solutions provider of products and services for Communication Service Providers (CSPs) for over 20 years. And we are now bringing our low-cost high-reliability smart network approach to the enterprise. We have been utilizing solutions that include security and fraud protection.## Clients## Portfolios## Testimonials## Glossary
- [CTV](https://teraquant.com/glossary/ctv/): CTV, or Connected Television
- [HNT](https://teraquant.com/glossary/hnt/): Hosted NAT Traversal A solution, developed by Acme Packet, used in VoIP and other real-time communication systems to overcome issues caused by NAT. It employs a hosted server to assist devices behind NAT firewalls in discovering and connecting with each other directly, thus enabling seamless communication.
- [RFC](https://teraquant.com/glossary/rfc/): A formal document from the Internet Engineering Task Force (IETF) that specifies standards, protocols, and information related to the operation of the Internet. RFCs are the primary means of publishing Internet standards.
- [AOR](https://teraquant.com/glossary/aor/): An AOR is the primary identifier and location for a user. It's the SIP URI that represents the user's main point of contact, allowing other devices and users to locate and communicate with them. Think of it as their official VoIP address.
- [TSP](https://teraquant.com/glossary/tsp/): A TSP is a company that provides telecommunications services, such as phone, internet, and television services, to consumers and businesses. This broad term encompasses a variety of providers, including traditional landline phone companies, wireless carriers, cable companies, and VoIP providers.
- [DID](https://teraquant.com/glossary/did/): A DID is a telecommunications service that allows individuals within an organization to have their own unique phone numbers, which ring directly to their specific extensions without going through a main switchboard or receptionist. This provides a more efficient and professional way to handle incoming calls.
- [CTIA](https://teraquant.com/glossary/ctia/): CTIA is a trade association representing the wireless communications industry in the United States. CTIA advocates for policies that support the growth and innovation of mobile technology. They also develop industry standards and best practices, including guidelines related to caller ID and robocalling.
- [BCID](https://teraquant.com/glossary/bcid/): BCID is a technology that displays a company's name, logo, and even the reason for calling on the recipient's phone. This helps businesses increase answer rates, build trust with customers, and combat the rise of spam calls by clearly identifying themselves.
- [DM](https://teraquant.com/glossary/dm/): A DM is a private message sent online, typically within a social media platform or messaging app, to a specific individual or group.
- [GDP](https://teraquant.com/glossary/gdp/): GDP is the total monetary value of all finished goods and services produced within a country's borders in a specific time period.
- [FTC](https://teraquant.com/glossary/ftc/): The FTC is an independent agency of the United States government whose principal mission is the enforcement of civil (non-criminal) U.S. antitrust law and the promotion of consumer protection. In the context of telephony, the FTC works to prevent fraud, deception, and unfair practices in the telecommunications industry. They address issues like robocalls, telemarketing scams, and misleading advertising for phone services.
- [CE](https://teraquant.com/glossary/ce/): A reference to the calendar system commonly used in the Western world.
- [RCD](https://teraquant.com/glossary/rcd/): RCD refers to a set of detailed information about a phone call that goes beyond basic caller ID. RCD can include data like the caller's location, the type of phone they are using, and even the reason for their call. This information can be used to improve customer service, personalize interactions, and provide valuable insights into call patterns.
- [CNAM](https://teraquant.com/glossary/cnam/): CNAM is the name that displays on a caller ID device when you receive a call, allowing you to identify who is calling before you answer.
- [PSBN](https://teraquant.com/glossary/psbn/): PSBN, often referred to as FirstNet in the United States, is a dedicated high-speed wireless broadband network designed exclusively for public safety and first responder agencies. PSBN provides a secure and robust communication platform that allows police, firefighters, paramedics, and other emergency services personnel to exchange critical information, including voice, data, and video, in real-time during emergency situations. It offers prioritized and preemptive access to network resources, ensuring that public safety agencies have reliable and uninterrupted connectivity when they need it most. PSBN enhances interoperability, coordination, and the overall effectiveness of emergency response efforts, contributing to improved public safety outcomes.
- [SBC](https://teraquant.com/glossary/sbc-2/): An SBC is a critical telecommunications network element deployed at network boundaries to control and secure real-time communication flows (voice, video, data). It acts as an intermediary, offering essential functions like security enforcement, protocol translation, and session management to ensure interoperability and reliability in VoIP and Unified Communications.
- [RAN](https://teraquant.com/glossary/ran/): A fundamental component of mobile telecommunications systems that connects mobile devices to the core network infrastructure. It encompasses the radio equipment, base stations, and antennas that facilitate wireless communication between mobile devices, such as smartphones, and the cellular network. The RAN is responsible for managing the radio resources, signal transmission, and reception, as well as controlling the handover of mobile devices between different cell sites to ensure seamless and efficient connectivity. In the context of evolving telephony technologies like 4G LTE and 5G, RAN plays a critical role in providing high-speed data and voice communication services to mobile users. It is an integral part of the overall mobile network architecture.
- [ABC-MRT](https://teraquant.com/glossary/abc-mrt/): A specialized assessment method designed to evaluate the clarity and intelligibility of voice communication within Mission-Critical Push-to-Talk (MCPTT) systems. This test measures the ability of MCPTT systems to transmit spoken words clearly and accurately in challenging and mission-critical environments. ABC-MRT assesses speech intelligibility by analyzing the correct identification of rhyming words within spoken sentences or phrases. It serves as a valuable tool for evaluating the performance of MCPTT systems, ensuring that they meet the stringent requirements of public safety and emergency communication by providing clear and reliable voice communication.
- [MRT](https://teraquant.com/glossary/mrt/): MRT is a method used to assess speech intelligibility, particularly in the context of evaluating voice communication systems. It measures how well speech can be understood by analyzing the ability to correctly identify rhyming words in spoken sentences or phrases.
- [NIST](https://teraquant.com/glossary/nist/): A federal agency within the United States Department of Commerce. NIST is responsible for promoting and maintaining measurement standards, technology innovation, and industrial competitiveness in the United States. In the telephony and broader technology domains, NIST plays a crucial role in developing and advancing standards and guidelines that ensure the accuracy, reliability, and security of various systems and technologies. NIST's work includes setting standards for telecommunication protocols, cybersecurity, and other technology-related areas, contributing to the development of secure and dependable communication systems and infrastructure. NIST's research, testing, and recommendations are widely recognized and used by industries, government agencies, and organizations to enhance the quality and trustworthiness of telephony and technology solutions.
- [PSCR](https://teraquant.com/glossary/pscr/): An organization within the United States Department of Commerce's National Institute of Standards and Technology (NIST). PSCR is dedicated to advancing research, development, and innovation in the field of public safety communications. Its mission is to address the specific telephony and communication needs of first responders, law enforcement, emergency services, and other public safety agencies. PSCR conducts research, develops technologies, and collaborates with industry and government partners to improve the effectiveness, reliability, and resilience of communication systems used by those who serve and protect the public. This includes efforts to enhance the capabilities of communication networks, devices, and applications used in emergency response and public safety operations.
- [MCPTT](https://teraquant.com/glossary/mcptt/): A specialized communication service designed to provide secure and reliable voice communication in mission-critical scenarios. This technology is primarily utilized by public safety and emergency services, such as police, firefighters, and paramedics, as well as other industries requiring instant and dependable group communication. MCPTT enables users to engage in push-to-talk communication over broadband networks, ensuring quick and efficient exchanges of information during critical situations. It offers features like high priority, low latency, and robust encryption to ensure the utmost reliability and security for essential communication needs in the telephony domain.
- [KPI](https://teraquant.com/glossary/kpi-2/): A critical metric or measurable parameter used in various industries and domains, including telephony, to assess the performance, effectiveness, and success of specific processes, operations, or objectives. KPIs serve as valuable tools for organizations and businesses, helping them monitor progress, make informed decisions, and achieve their strategic goals. In the telephony domain, KPIs can include metrics related to call quality, network performance, customer satisfaction, and other key aspects of telecommunications operations, enabling telecom companies to maintain high standards of service and address areas that require improvement.
- [3GPP](https://teraquant.com/glossary/3gpp/): A collaborative organization that plays a crucial role in shaping global standards for mobile telecommunications systems. Established in 1998, 3GPP consists of multiple telecommunications standard development organizations from around the world, working together to create specifications and standards for the evolution of mobile communication technologies. These standards encompass a wide range of aspects in the telephony domain, including network architecture, protocols, and radio access technologies, to ensure interoperability and the successful deployment of advanced mobile communication systems such as 4G LTE and 5G. 3GPP's work is pivotal in enabling seamless communication across diverse networks and devices, driving the continuous advancement of mobile telephony.
- [CLEC](https://teraquant.com/glossary/clec/): A CLEC, or Competitive Local Exchange Carrier, is a telecommunications company that competes with ILECs by offering alternative local phone services. CLECs often lease infrastructure from ILECs or build their networks to provide telephone and data services to consumers and businesses.
- [ILEC](https://teraquant.com/glossary/ilec/): An ILEC, or Incumbent Local Exchange Carrier, is a telecommunications company that traditionally provided phone services in a specific geographic area. They typically own the infrastructure and networks for landline telephone services.
- [CFCA](https://teraquant.com/glossary/cfca/): The Communications Fraud Control Association is an organization focused on combatting fraud in the telecommunications industry. Its purpose is to provide resources and promote information sharing among telecom companies to detect and prevent fraudulent activities, safeguard their networks, and protect customers from various telephony-related frauds.
- [Unix Epoch](https://teraquant.com/glossary/unix-epoch/): A system of timekeeping used in Linux and Unix based computers. This is simply a count of the number of seconds elapsed since midnight of January 1, 1970, in the UTC timezone, not counting leap-seconds.
- [ISO 8601](https://teraquant.com/glossary/iso-8601/): An example of an ISO 8601 formatted timestamp is:
- [RFC 3339](https://teraquant.com/glossary/rfc-3339/): An example of an RFC 3339 compliant timestamp is:
- [CSV](https://teraquant.com/glossary/csv/): A common data-interchange format used by a wide range of products, including OCSM.
- [OCSM](https://teraquant.com/glossary/ocsm/): The family name of the Oracle Communications VoIP Monitor solutions product line, encompassing both EOM and OCOM, and formerly known as Palladion.
- [RTP/SAVP](https://teraquant.com/glossary/rtp-savp/): Specifies the technical parameters of payload formats for audio and video streams for encrypted RTP streams.
- [RTP/AVP](https://teraquant.com/glossary/rtp-avp/): Specifies the technical parameters of payload formats for audio and video streams for non-encrypted RTP streams.
- [SDP](https://teraquant.com/glossary/sdp/): A format for describing multimedia communication sessions for the purposes of announcement and invitation. Its predominant use is in support of streaming media applications, such as VoIP and video conferencing. SDP does not deliver any media streams itself but is used between endpoints for negotiation of network metrics, media types, and other associated properties.
- [SILK](https://teraquant.com/glossary/silk/): SILK is an audio compression format and audio codec developed by Skype Limited, now a Microsoft subsidiary. It was developed for use in Skype, as a replacement for the SVOPC codec. It has been extended to the Internet standard Opus codec.
- [Opus](https://teraquant.com/glossary/opus/): Opus is a lossy audio coding format developed by the Xiph.Org Foundation and standardized by the Internet Engineering Task Force, designed to efficiently code speech and general audio in a single format, while remaining low-latency enough for real-time interactive communication and low-complexity enough for low-end embedded processors.
- [HTTPS](https://teraquant.com/glossary/https/): A variation of HTTP that uses encryption (presently TLS) to secure the communication between client browser and server. See also HTTP.
- [HTTP](https://teraquant.com/glossary/http/): One of the most widely-used protocols on the Internet, HTTP is most often used to carry the raw HTML markup of the websites you visit, including this one. See also HTTPS.
- [SIP HNT](https://teraquant.com/glossary/sip-hnt/): SIP Hosted NAT Traversal is a mechanism, typically offered through Session Border Controllers such as the Oracle® Enterprise Session Border Controller, which allows endpoints operating behind the SBC or other NAT/firewall device to send and receive signaling and media using the SBC as a relay.
- [TURN](https://teraquant.com/glossary/turn/): Traversal Using Relays around NAT is a protocol that assists in traversal of NAT devices for multimedia applications. Most useful for clients that sit behind symmetric NAT devices. For others, STUN or ICE is preferred, in part due to lower overall resource requirements.
- [ICE](https://teraquant.com/glossary/ice/): Interactive Connectivity Establishment is a technique used in computer networks to identify ways to allow two computers on a peer-to-peer network to talk to each other as directly as possible. Often used in interactive media, such as VoIP, video, IM and peer-to-peer communications. Often used to facilitate communications through NAT devices.
- [STUN](https://teraquant.com/glossary/stun/): Session Traversal Utilities for NAT is a collection of standardized protocols and methods for traversing NAT devices in applications of real-time voice, video, messaging and other interactive communications. Commonly used by ICE, SIP and WebRTC.
- [VoIP](https://teraquant.com/glossary/voip/): Voice over Internet Protocol refers to an entire collection of protocols — primarily SIP and RTP — that collectively cooperate to handle routing voice calls over a network; typically the Internet.
- [ALG](https://teraquant.com/glossary/alg/): Within a VoIP context, this is one of several NAT traversal solutions used to resolve VoIP RTP stream routing. Deprecated in favor of newer solutions such as ICE, STUN and TURN. May also be found in non-VoIP applications.
- [NAT](https://teraquant.com/glossary/nat/): A technique commonly implemented by routers such that multiple devices on the inside network, generally using private IP addresses from a shared pool, can share a single common public IP address, thus delaying the exhaustion of the IPv4 address pool.
- [CIDR](https://teraquant.com/glossary/cidr/): A networking technique used for the allocation and routing of IP addresses on the Internet. CIDR replaces the older system based on classes with a more flexible method that allows for more efficient use of IP address space. It uses a notation (e.g., 192.168.1.0/24) to group blocks of addresses, reducing the size of routing tables and extending the usability of IPv4.
- [VAD](https://teraquant.com/glossary/vad/): Also known as speech activity detection or speech detection, this is the detection of the presence or absence of human speech.
- [UX](https://teraquant.com/glossary/ux/): Refers to the overall quality and satisfaction that a user encounters when interacting with a product, system, or service. It encompasses a broad range of elements, including ease of use, accessibility, visual design, functionality, and the emotional response of the user during their interaction. The goal of UX design is to create intuitive and enjoyable experiences for users, ensuring that they can achieve their goals efficiently and with minimal frustration. UX is essential in various domains, including web design, software development, product design, and telecommunications, where it plays a crucial role in optimizing the usability and effectiveness of telephony applications and services.
- [UMG](https://teraquant.com/glossary/umg/): A gateway that offering connectivity to VOIP, GSM/3G/4G, T1/E1 PRI, and POTS networks on a single platform. It allows users to make and receive calls transparently on all networks.
- [UI](https://teraquant.com/glossary/ui/): At the most basic level, the user interface (UI) is the series of screens, pages, and visual elements—like buttons and icons—that enable a person to interact with a product or service.
- [UDP](https://teraquant.com/glossary/udp/): A complement to TCP, UDP provides non-guaranteed, high performance network communication that facilitates the exchange of messages between computing devices in a network. Generally used when delivery reliability is less of a concern, but the application layer must then implement its own mechanisms.
- [uCPE](https://teraquant.com/glossary/ucpe/): A general purpose platform that integrates compute, storage and networking on a commodity, off-the-shelf server, allowing it to provide network services (such as SD WAN, firewall etc.) as virtual functions to any site on a network.
- [UCaaS](https://teraquant.com/glossary/ucaas/): A service model where providers deliver different telecom or communications software applications or services, generally over the global IP network.
- [TQP](https://teraquant.com/glossary/tqp/): Continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training.
- [TLS](https://teraquant.com/glossary/tls/): A widely adopted security protocol designed to facilitate privacy and data security for communications over the Internet.
- [TDoS](https://teraquant.com/glossary/tdos/): An attack which attempts to make a telephone system unavailable to the intended user(s) by preventing incoming and/or outgoing calls.
- [TDM](https://teraquant.com/glossary/tdm/): A method of transmitting and receiving independent signals over a common signal path by means of synchronized switches at each end of the transmission line so that each signal appears on the line only a fraction of time in an alternating pattern
- [TCP](https://teraquant.com/glossary/tcp/): One of the foundational protocols of the Internet, TCP provides for guaranteed delivery, where possible, of packets between addresses.
- [TAP](https://teraquant.com/glossary/tap/): An access point is a device that creates a wireless local area network, or WLAN, usually in an office or large building. An access point connects to a wired router, switch, or hub via an Ethernet cable, and projects a Wi-Fi signal to a designated area.
- [SVR](https://teraquant.com/glossary/svr/): 128T has coined the term “secure vector routing” to describe how it routes packets. Secure vector routing combines session awareness, first-packet processing, and waypoints.
- [STIR](https://teraquant.com/glossary/stir/): A component of STIR/SHAKEN, which serves to attest that a call did indeed originate from the carrier it claims to be, STIR is the part of the protocol suite that provides the mechanism by which an attested SHAKEN passport can be validated as genuine.
- [SSR](https://teraquant.com/glossary/ssr/): The 128T Session Smart Router combines a service-centric, control plane and a session aware data plane to offer IP routing, feature-rich policy management, improved visibility and proactive analytics.
- [SS7](https://teraquant.com/glossary/ss7/): A set of protocols allowing public phone networks (those connecting together and comprising the PSTN) to exchange the information needed for passing calls and text messages between each other and to ensure correct billing.
- [SRTP](https://teraquant.com/glossary/srtp/): A profile for Real-time Transport Protocol (RTP) intended to provide encryption, message authentication and integrity, and replay attack protection to the RTP data in both unicast and multicast applications.
- [SRE](https://teraquant.com/glossary/sre/): A software engineering approach to IT operations. SRE teams use software as a tool to manage systems, solve problems, and automate operations tasks.
- [SR](https://teraquant.com/glossary/sr/): Session-based routing is a type of routing architecture that is application-centric and designed to route entire sessions instead of individual packets. Sessions are used in communication protocols to represent a temporary, two-way exchange of information between endpoints.
- [SQL](https://teraquant.com/glossary/sql/): SQL is used to communicate with a database. According to ANSI (American National Standards Institute), it is the standard language for relational database management systems.
- [SPAN](https://teraquant.com/glossary/span/): A feature, sometimes called port mirroring or port monitoring, that allows you to take a copy of network traffic as it passes through a network switch.
- [SOA](https://teraquant.com/glossary/soa/): A style of software design where services are provided to the other components by application components, through a communication protocol over a network.
- [SNMP](https://teraquant.com/glossary/snmp/): An Internet standard protocol for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior.
- [SMS](https://teraquant.com/glossary/sms/): A text messaging service component of most telephone, Internet, and mobile device systems. It uses standardized communication protocols to enable mobile devices to exchange short text messages.
- [SMP](https://teraquant.com/glossary/smp/): A computer hardware and software architecture where two or more identical processors are connected to a single, shared main memory, have full access to all input and output devices, and are controlled by a single operating system instance that treats all processors equally, reserving none for special purposes. Most multiprocessor systems today use an SMP architecture.
- [SM](https://teraquant.com/glossary/sm/): A fiber-optic interface, typically used for long-haul distances or WAN span environments (optical wavelength (lambda) 1350 nm).
- [SLB](https://teraquant.com/glossary/slb/): Oracle Communications Subscriber-aware Load Balancer enables linear, non-disruptive scaling of capacity up to millions of subscribers from a single Session Initiation Protocol (SIP) Internet Protocol (IP) address.
- [SLA](https://teraquant.com/glossary/sla/): A formal commitment to a specific minimum level of service between a service provider and a client.
- [SIP](https://teraquant.com/glossary/sip/): A signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.
- [SHAKEN](https://teraquant.com/glossary/shaken/): A component of STIR/SHAKEN, which serves to attest that a call did indeed originate from the carrier it claims to be, SHAKEN is the part of the protocol suite that manages the token by which an authenticated call can be validated by way of a trusted certificate.
- [SFP](https://teraquant.com/glossary/sfp/): A compact, hot-pluggable network interface module used for both telecommunication and data communications network interfaces is usually, used to achieve connection between a copper or fiber optic network interface. The form factor and electrical interface are specified by a multi-source agreement (MSA) under the auspices of the Small Form Factor Committee.
- [SD-WAN](https://teraquant.com/glossary/sdwan/): A virtual WAN architecture that allows enterprises to leverage any combination of transport services – including MPLS, LTE and broadband internet services – to securely connect users to applications.
- [SDN](https://teraquant.com/glossary/sdn/): An approach to network management that enables dynamic, programmatically efficient network configuration in order to improve network performance and monitoring, making it more like cloud computing than traditional network management
- [SDES](https://teraquant.com/glossary/sdes/): SDES for Media Streams is a way to negotiate the key for Secure Real-time Transport Protocol.
- [SCTP](https://teraquant.com/glossary/sctp/): A transport-layer protocol that ensures reliable, in-sequence transport of data. SCTP provides multihoming support where one or both endpoints of a connection can consist of more than one IP address.
- [SASE](https://teraquant.com/glossary/sase/): An enterprise network architecture that secures the edge for remote workers and branch offices and allows private and secure communications to public cloud as well as traditional HQ data centers.
- [SaaS](https://teraquant.com/glossary/saas/): a delivery and licensing model in which software is accessed on the web via a subscription rather than installed on local computers.
- [RTP](https://teraquant.com/glossary/rtp/): A standard packet format for delivering audio and video over the Internet.
- [RTC](https://teraquant.com/glossary/rtc/): A component of a computer used to track the current time.
- [RPC](https://teraquant.com/glossary/rpc/): In distributed computing, a remote procedure call (RPC) is when a computer program causes a procedure (subroutine) to execute in a different address space (commonly on another computer on a shared network), which is coded as if it were a normal (local) procedure call, without the programmer explicitly coding the details for the remote interaction.
- [ROI](https://teraquant.com/glossary/roi/): A ratio between net profit (over a period) and cost of investment (resulting from an investment of some resources at a point in time).
- [REST](https://teraquant.com/glossary/rest/): REST is a software architectural style that defines a set of constraints to be used for creating Web services. Web services that conform to the REST architectural style, called RESTful Web services, provide interoperability between computer systems on the internet.
- [RFE](https://teraquant.com/glossary/rfe/): Requests for new features and enhancements not currently offered in a product.
- [RCS](https://teraquant.com/glossary/rcs/): A new messaging protocol on Android devices. It's an alternative for SMS and more closely matches the features available in Apple's iMessage, WhatsApp, and Facebook Messenger.
- [QSIG](https://teraquant.com/glossary/qsig/): An ISDN based signaling protocol for signaling between private branch exchanges in a private integrated services network.
- [QPI](https://teraquant.com/glossary/qpi/): A point-to-point processor interconnect developed by Intel which replaced the front-side bus in Xeon, Itanium, and certain desktop platforms starting in 2008.
- [QoS](https://teraquant.com/glossary/qos/): Any technology that manages data traffic to reduce packet loss, latency and jitter on the network.
- [PTN](https://teraquant.com/glossary/ptn/): This includes the landline networks of the local and long distance carriers, the cellular networks, and satellite service. Switches automatically establish and disconnect circuits between communicating parties on demand.
- [PSTN](https://teraquant.com/glossary/pstn/): The aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telephony operators, providing infrastructure and services for public telecommunication.
- [PRS](https://teraquant.com/glossary/prs/): Any system that allows individual to operate radio transmitters and receivers for personal purposes with minimal or no special license or individual authorization.
- [PRI](https://teraquant.com/glossary/pri/): A telecommunications interface standard used on an Integrated Services Digital Network (ISDN) link for carrying multiple DS0 voice and data transmissions between the network and a user.
- [POTS](https://teraquant.com/glossary/pots/): A reference to the voice-grade telephone service that remains the basic form of residential and small business service connection to the telephone network in most parts of the world.
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