Key Performance Indicator

A critical metric or measurable parameter used in various industries and domains, including telephony, to assess the performance, effectiveness, and success of specific processes, operations, or objectives. KPIs serve as valuable tools for organizations and businesses, helping them monitor progress, make informed decisions, and achieve their strategic goals. In the telephony domain, KPIs can include metrics related to call quality, network performance, customer satisfaction, and other key aspects of telecommunications operations, enabling telecom companies to maintain high standards of service and address areas that require improvement.