Enterprise Session Border Controller (E-SBC) used by Enterprise have special needs
The Enterprise SBC or E-SBC you choose is critical to real-time video and voice services. These services are mission-critical for business and service assurance. Voice must meet the 99.999% availability threshold. Dropping any call is unacceptable and the audio listening experience must be impeccable or you can loss valuable information that will reduce selling opportunities and/or cause support frustration. While increasingly video is becoming critical to daily needs in customer support, sales and operations.
Teraquant understands that Enterprise networks exist to serve evolving and unique business needs. This is why our approach to solution starts by removing vendor dependencies from your network. This frees you to use best in class components and to make incremental changes. With this in mind we work with you to simplify the network to optimize performance while we better align it with your evolving business needs. We focus on reducing risk while enabling proactive issue prevention and if you have a problem we ensure you have the industries best issue isolation and fastest resolution.
What’s New for Enterprise SBC (E-SBC)
Here are a few examples of the new ways we can help with E-SBC selection and deployment for your changing Unified Communication (voice, video and data) network needs. We can help address business driven real-time network needs regardless if the needs are: On premise, UCaaS, multi-cloud, hybrid UCaaS, or adding remote users.
Teraquant E-SBC Services
Teraquant helps you see the UC Network you are building End-2-End, decoupled from the vendor network elements. This allows us help you eliminate vendor dependencies. This frees you to use best-in-class network elements, achieve full interoperability and it improves your solutions’ capabilities and performance. No finger -pointing. We give you clear visibility to troubleshoot, optimize and assure your service. We proactively monitor to prevent or isolate the issue from the service and protocol/control layer. With Teraquant services, you always have informal access to the technical specialists and friendly hands-on support. We help you troubleshoot any problems in your environment, on your hardware, interworking with your other vendors devices. And when needed, our user training is always customized to your specific Learning needs.
- Traffic, KPI & Quality Reporting
- Audio Quality Monitoring
- Fraud Detection and Prevention
- Analysis of TLS & SRTP
- Stop Robo-Calling
- Predictive Failure Anticipation
- Regulatory Privacy Compliance
- Troubleshooting-as-a-Service
- Configure High-Availability SBC
- Optimize Network TNT
- Test Header Manipulation Rules
- Setup Signaling Encryption (TLS)
- Route Based on Policy, Time of Day
- Transcode for best Listening Quality v BW
- Ensure 911 Compliance
- Rationalize Dial Plan Digits in ECB
- Understand all SBC/ECB concepts
- SIP we expect to see ‘on the wire’
- Basic SBC & ECB Troubleshooting
- HMR Realms v Service Agents
- Advanced Routing
- Define TLS & SRTP ciphers to use
- Custom designed for your learning needs
- On-site or delivered remotely
- Direct Routing & Microsoft TEAMS
- Remote Staff into Corp. UC Services
- Integration of 3rd party solutions
- Media Bypass for Best UX with cloud UC
- Software upgrades to infrastructure
- Integrate your existing vendors
- Hybrid Cloud – best of both worlds
- Support Apps on your HW, in your network
- Troubleshooting to root cause
- Goes beyond that offered by vendor
- Friendly, proactive, explaining, approachable
- No Finger Pointing
- 24 x 7 days – rapid response
- On-site or delivered remotely