Teraquant 'No Fluff' Blog

Communication barriers cost businesses $62.4 million in productivity losses in the US and UK alone.

Call centers require proper communication networks. They need a tool to keep all messages safe and prevent signal problems. One of the best options for increasing security and call quality is installing an enterprise session border controller. These tools work like a firewall, allowing businesses to regulate what signals their network receives. Read our guide to enterprise session border controllers to discover what they are, why your call center needs one, and where to get the best one.

What is an SBC?

It’s important to understand what is an SBC, but before you can do that, you have to understand what a VOIP network is. VOIP stands for voice over internet protocol and is becoming the standard form of communication. Switching to a VOIP network can save businesses a minimum of 30% on communication costs. This is one reason their market value is expected to reach $204.8 billion by the end of 2020.

Despite the benefits, VOIP networks have safety issues, which is where enterprise session border controllers come in. They’re also known as Enterprise SBC or E SBC. Breaking down each letter in this acronym can help in understanding them. The S stands for session, a technical term for a voice and/or video conversation between two or more people. The B stands for border and the C for controller, referring to the way the system can regulate what signals go in or out.

Enterprise session border controllers are used in VOIP networks to control calls the business receives or sends out. They’re installed using SIP, MGCP, and H.323 protocols.
An enterprise SBC also works for other communication networks, such as Unified Communications or UC. No matter what kind of system your call center uses, it can help keep your communications clear and secure. An enterprise SBC plugs the holes that other security measures like firewalls can’t fix. It helps ensure that every call, video, or audio message gets to its intended recipient safely and clearly. These benefits and more make it an increasingly popular security measure in businesses that use communication frequently like call centers.

Benefits of an Enterprise SBC

Internet attacks are becoming more and more common in the modern age, and 51% of these attacks target VOIP networks. That’s why special precautions must be taken to keep all communications secure. Every business can benefit from the added safety and convenience that an enterprise session border control system provides. They’re especially relevant for call centers who rely on clear, safe communication to stay in businesses.

An enterprise SBC protects your network from malicious activity. It scans every type of communication your business receives and/or sends, checking for any viruses or other malicious intent. An E SBC is more effective at spotting threats than a firewall. It can focus on SIP-enabled traffic and block potentially dangerous signals no matter how they’re sent or received. An enterprise SBC can scan video, audio, and more to prevent any and all security threats. An E SBC also has high interoperability. It helps different SIPs communicate with each other smoothly, a useful benefit for call centers and other businesses that may work with clients all over the world.

The high interoperability also helps with the increasing amount of devices that customers use. An enterprise SBC works with phones, tablets, and more, ensuring that the communication is clear and secure on every device.

The final benefit to an enterprise SBC is increased call quality. Call routing, signal regulation, and more help prevent signal issues. Nothing frustrates a call center’s customers more than dropped calls or poor signals. A quality enterprise SBC can help lessen the likelihood of these problems by controlling signals. Every call center needs to send out its messages as securely and quickly as possible. View our Enterprise SBC solutions to get all of these benefits and more.

The Oracle SBC

The market for enterprise session border controllers is expected to reach $528.4 million by the end of 2020, an annual growth rate of 8.26%. This increasing demand will only add to the already high number of vendors, making it harder than ever to choose the best one.

Oracle is one of the best and fastest-growing providers of enterprise session border control solutions. We are proud to partner with them and promote their effective products. The Oracle SBC is one of the best on the market today. It provides all the benefits of an enterprise session network controller at a fair price. Check out the options here.

We seek to not only provide you with the best IT solutions possible but also to work with other companies that have a similar mission. We’re growing our partnerships as the needs of our customers change. Check here for more on our partnership with Oracle and why we chose to join up with them to provide you with the best IT solutions possible.

Where to Get an Enterprise Session Border Controller

An enterprise session border controller is a special system to increase security and call quality. It’s installed in a VOIP or other communication network.

An E SBC works by monitoring each communication session that goes through the network, creating strong borders around sensitive areas, and providing control over every type of signal that passes through.

An effective E SBC protects businesses like call centers from malicious signals, call quality issues, and more. They cover what a firewall can’t and provide the user with more control.
Every call center should consider installing an E SBC to increase the security and quality of their service. There are plenty of companies offering these services, but it’s important to choose the best one.

While an E BSC is simple to use, it’s not always the easiest to install. It’s best to get help from a professional to set it up and/or solve any other network issues.