Teraquant Seeks to Restore Trust in our Phone Network Working with CFCA
It’s a bit of a jungle out there. Only 10% of calls get answered.
We have all seen over the years that certain forms of communication are right for different types of discussion and decision making. An on-site meeting not only allows you to communicate better by interpreting body language but also builds camaraderie and team spirit, thus enhancing productivity. A Video conference is more efficient than a phone call to gauge interest of the receiving party.
An e-mail is probably the best way to document decisions that have been made into a detailed implementation plan. Whereas a text message is quick, convenient, expresses a Call To Action or a sentiment, which may indeed be misinterpreted.
Most businesses agree, in order to explain a fairly complex concept such as a sales proposition, clarify the understanding and gain immediate feedback, a telephone call is the best medium.
The problem is the phone system is broken.
Through forums such as CFCA, carriers and enterprises can come together, thrash out detailed technical implementation and any gotchas and formulate best practices. In the process we foster high quality working relationships between organizations, in a community of industry professionals, and therefore provide mechanisms where consumers can regain trust in our industry.
Teraquant rejoined CFCA, having been involved since 2011, in order to take an active part in trying to restore trust in the phone network. We implement STIR/SHAKEN for rural ILEC’s, CLEC’s and Managed Service Providers and see their perspective. We report on the attestation levels of calls throughout the network. We believe we can relay their concerns to others in the industry through CFCA and ensure as STIR/SHAKEN plays out, a fair result to all.
