Pioneer Telephone Cooperative of Kingfisher, Oklahoma Selects Teraquant as its Voice Service Assurance Partner
Boulder, Colorado – November 30, 2021
Teraquant, the leader in User Experience Service Assurance for UC networks, today announced they have entered into an agreement with Pioneer Telephone Cooperative of Kingfisher Oklahoma to enhance their Voice Service Assurance capabilities, allowing rapid troubleshooting, proactive monitoring of performance, Quality of Experience (QoE), and responsiveness to customers.
Mike Sanders, Switching Administrator at Pioneer Telephone Cooperative, said “Teraquant were recommended to us by another large telco. We have installed their SS7 monitoring system and now added the VoIP/SIP monitoring piece. This gives us total visibility on our voice service offerings. Teraquant are proactive in their support, offering tech tips, even going beyond their own product and helping us with our virtual environment and ensuring the monitoring systems install quickly in our network, allowing our engineering, Ops, and support desk folks to solve problems in a few minutes and report KPIs. As a top Oracle Communications partner, they provide the responsiveness and technical expertise we rural telcos need in this highly competitive market, providing a personal feel to the leading technology coming from companies like Oracle and Juniper.”
Richard Jobson, Owner of Teraquant said “it’s an absolute delight to work with the folks at Pioneer Telephone Cooperative who are passionate about looking after their customers and providing great service in rural communities.”
By unleashing the power of OCOM (Oracle Communications Operations Monitor), the industry leading SIP monitoring tool, organizations like Pioneer love how OCOM increases productivity for all tiers of the organization. By utilizing OCOM’s powerful “built-in” SIP knowledge, your departments from engineering to operations will find a powerful tool that is intuitive to use. With OCOM and Teraquant expertise, you can tap into the unmatched value to your voice operations.
Richard points out one day one of our users spontaneously called us up saying “I love OCOM, typically in the past, what would have taken us 1-2 hours to troubleshoot now takes us just 1 or 2 minutes!”
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About Pioneer
Since 1953, Pioneer Telephone Cooperative has provided Western Oklahomans and businesses with the best communication tools to keep our customers connected with the people, communities, and information that matters most. We strive to live up to our name every day – exploring, developing, and PIONEERing the latest technology to keep our community moving forward.
PR Contact for Pioneer
Mike Sanders
Pioneer Telephone Cooperative
Phone: (405) 375.0636
Email: masanders@ptci.com
Web: GoPioneer.com